Frequently Asked Questions

Everything you need to know about your journey to comfort.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental United States. Expedited options are available at checkout for faster delivery.

What is your return policy for orthopedic products?

We offer a 30-day satisfaction guarantee. If your product doesn't provide the relief you expected, you can return it in its original packaging for a full refund.

How do I know which size is right for me?

Each product page features a detailed sizing chart and a video guide on how to measure correctly to ensure optimal support and comfort.

Are Dr. Ortho products covered by insurance?

While we do not bill insurance companies directly, many of our products are HSA/FSA eligible. We recommend checking with your provider for reimbursement details.

Do you offer a warranty on your braces and supports?

Yes, all Dr. Ortho products come with a 1-year manufacturer warranty against defects in materials and workmanship.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and specialized health spending cards (HSA/FSA).